Refund policy
Refund Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unopened, and in its original packaging. Due to the nature of health and wellness products, we cannot accept returns on opened or partially used items.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Non-Returnable Items
- Opened or used supplements
- Items purchased on sale or with a discount code
- Items returned more than 30 days after delivery
Damaged or Defective Items If you received a damaged or defective product, please contact us within 7 days of delivery at autismmomsapothecary@gmail.com or call (708) 747-4437. We will arrange a replacement or full refund at no cost to you.
How to Initiate a Return To start a return, email us at autismmomsapothecary@gmail.com with your order number and reason for return. We will provide return instructions and a return address.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.